Returns & Refunds Policy

Applies to: South Africa · Last updated: 2 August 2026

Returns & Exchanges

We accept returns for both defective and non-defective products, and we’re happy to exchange, swap a blend or size on your next delivery.

Return window & condition

You have 5 days from delivery to request a return or exchange. Products must be new or slightly used (unopened cans, or a box with only some cans consumed, keep everything refrigerated).

How to return

• In store: Makers Landing, The Cruise Terminal, V&A Waterfront, Cape Town
• Drop-off location: we’ll share your nearest courier drop-off point when you log the return

Start by emailing darren@smartsmoothies.co.za or WhatsApp/call +27 69 869 5365 with your order number. No restocking fees, returns are free.

Damaged, spoiled or incorrect orders

If your order arrives damaged, warm, leaking or incorrect, send a photo with your order number within 24 hours and we’ll replace the affected cans or refund them in full, your choice, no return needed.

Refund processing

Approved refunds are processed within 14 days to your original payment method via Yoco.

Cancellations

Cancel for a full refund until the Thursday 5PM cut-off of your order’s production week. After cut-off we’ve already bought and blended your ingredients, but we can shift delivery to another address that same weekend.

Questions? darren@smartsmoothies.co.za · +27 69 869 5365